REFUND POLICY

Refund Policy

Effective Date: March 15th, 2025

1. Overview

At Tiffany Rae, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to assist with returns and refunds under the conditions outlined in this policy.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with tags attached.
Be accompanied by a valid proof of purchase.
Be returned within 30 days of the purchase date.

Certain items are non-refundable, including:

Custom-made or personalized items.
Items purchased on sale or marked as final sale.
Gift cards and digital products.
Certain limited edition and collaboration merchandise may be ineligible for a refund.

3. How to Initiate a Return

To start a return, please contact us at customercare@tiffanyrae.com with your order number and reason for return. Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be issued to the original payment method within 3 to 5 business days.
Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange, please contact us at customercare@tiffanyrae.com within 15 days of receiving your order.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account, then contact your credit card provider. Refunds may take some time to process. If you have done this and still have not received your refund, contact us at customercare@tiffanyrae.com.

7. Changes to This Policy

Tiffany Rae reserves the right to update this refund policy at any time. Changes will be posted on this page with a revised effective date.

8. Contact Us

For any questions about this policy, please contact us at: Tiffany Rae
Email: customercare@tiffanyrae.com